The Independent Advice and Support Service (IASS) is part of the Scottish Citizens Advice Bureau Service. It aims to support patients, their carers and relatives in their dealings with the NHS and in other matters affecting their health.
The bureaux in the Grampian area, funded by NHS Grampian, offer this service, providing help for patients:
With feedback, comments and complaints
- Giving patients help and support to raise concerns with the NHS care provider, and resolve issues informally
- Guiding patients through the formal complaints procedure.
With health improvement information
- Assisting patients with information on dealing with the consequences of ill-health or disability, for example with accessing the appropriate benefits
- Providing advice on non-health issues which might impact on a patient’s health, to help them reduce the effect or to prevent future problems, lifting this burden from health professionals.
Contact Us
The Independent Advice and Support Service is delivered by trained advisers supported by specialist caseworkers. You can contact us through our central phone number, or by calling in to your local bureaux:
Central phone number – 0845 330 5012
Bureaux
Aberdeen CAB, 41 Union Street,
Aberdeen, AB11 5BN
Monday 10.00am to 1.00pm and Tuesday 1.00pm to 4.00pm
Banff & Buchan CAB, Townhouse, Broad Street,
Peterhead, Aberdeenshire AB42 1BY
Wednesday 10.00am to 1.00pm and Thursday 10.00am to 1.00pm
Moray CAB, 30 – 32 Batchen Street,
Elgin, Moray IV30 1BH
Thursday 1.00pm to 4.00pm and Friday 9.30am to 1.00pm